Shipping policy

Shipping Policy

Thank you for shopping with Soap Momma Soaps. Every product we create is handcrafted in small batches using thoughtfully selected ingredients, botanical infusions, and traditional methods. Because our products are handmade, processing and shipping times may vary slightly depending on product availability and production schedules.

Order Processing

Most ready-to-ship orders are processed within 2–5 business days after purchase unless otherwise stated in the product listing.

Business days do not include:

  • Sundays
  • Federal holidays
  • Major holiday closures
  • Severe weather or unexpected circumstances beyond our control

Once your order ships, you will receive tracking information by email.

Preorders & Curing Products

Some Soap Momma products — particularly handcrafted soaps and select small-batch creations — may be offered as preorders before they are fully cured, completed, or ready for shipment.

This allows customers the opportunity to reserve highly requested products before inventory becomes available.

By purchasing a preorder item, you acknowledge and agree that:

  • The expected shipping timeframe will be clearly listed within the product description.
  • Preorder items will ship on or around the date stated in the product listing.
  • Shipping dates do not include Sundays, holidays, carrier closures, or circumstances outside of our control.
  • Handmade soap requires a proper curing period to ensure quality, performance, longevity, and customer satisfaction; products will not be rushed before they are ready.
  • If an order contains both ready-to-ship items and preorder items, the entire order may be held and shipped together once all products are available unless otherwise stated.

Address Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout.

Soap Momma Soaps is not responsible for:

  • Incorrect addresses entered during checkout
  • Returned packages due to customer error
  • Additional shipping fees required for reshipment

If a package is returned due to an incorrect address, additional shipping charges may apply before the order can be sent again.

Shipping Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing becomes the responsibility of the carrier.

Soap Momma Soaps is not responsible for delays caused by:

  • Weather
  • Holidays
  • Carrier service interruptions
  • High shipping volume periods
  • Natural events or circumstances outside our control

Damaged Packages

If your order arrives damaged, please contact soapmommasoaps@yahoo.com within 48 hours of delivery and include:

  • Your order number
  • Photos of damaged item(s)
  • Photos of shipping packaging

Claims submitted after 48 hours may not qualify for replacement consideration.

Questions?

Soap Momma Soaps
Illiopolis, Illinois
Email: soapmommasoaps@yahoo.com